Patient Expectations and Responsibilities

As a patient you can expect:

  • To be treated with courtesy and respect.
  • To choose to have a relative or friend with you during consultation and examinations.
  • To have prompt and reasonable responses to your questions and requests.
  • The right to privacy – all communications and records pertaining to your care will be treated confidentially. No one is entitled to information about your medical history without your written approval.
  • The right to review your medical records and have the information explained or interpreted as necessary.
  • The right to refuse any medical treatment, except as otherwise provided by law.
  • Staff to understand that you might be feeling anxious and vulnerable and that this may affect the way you behave,.
  • To have the right to complain if you are unhappy with the treatment you receive.

As a patient you have a responsibility to:

  • Treat the staff who care for you with courtesy and respect at all times.
  • To attend appointments on time, or give reasonable notice of inability to attend.
  • To provide accurate and complete information about your present conditions and any other matters relating to your health.
  • Follow the treatment plan recommended by your doctor or nurse.
  • Tell staff if you are uncertain or do not understand any aspect of your treatment.