Changes In The Practice

Dear Patients,

We’ve had major changes in the practice recently and would like to share with you our current situation and some of our plans to address this situation.

As you may know, we have been short of one doctor since Dr Helen Walters left in September. One of our other doctors, Dr Rachel Rowe, will also be leaving in May 2022 due to relocation. We are trying our best to recruit for these positions but if we are unsuccessful, we will be down to less than 2/3rd of our capacity which will be very difficult for the practice to sustain. We have approached our local primary care Clinical Commissioning Group for possible support and advice.

The demand in General Practice is much higher than the pre-pandemic levels. As a result, the waiting time for routine appointment, especially to see your usual GP can be up to 4 weeks. In the meantime, if your problem is urgent, you can see the duty doctor or another doctor. We have various experienced locum doctors helping us who you may be offered an appointment with. The appointments can be face to face or telephone consultations.

We have new additional roles starting in the practice to support our clinical team. These are Mental Health Practitioner, First Contact Physiotherapist, and a trainee psychotherapist. You may be offered an appointment with these members of our team instead of a doctor if appropriate for your problem. They will be able to offer help in a quicker and more efficient way.

Our administrative team has various new members who are still in the process of learning. This includes our new Pharmacy Technician who deals with prescription queries. We are trying to recruit for a Clinical Pharmacist and various administrative roles to support the existing team and help deliver the services more effectively.

We understand that this is a very difficult and uncertain period for everyone but please bear with us while we go through this busy period of change. We are trying our hardest to maintain the services. Every single member of our team is committed and here to help you in the best possible way that we can.

Thank you,

Drs Niti Sodhi, Ellora Evans & Emma Alcock