Expectations and Responsibilities

As a patient you can expect

To be treated with courtesy and respect.
To choose to have a relative or friend with you during consultation and examinations.
To have prompt and reasonable responses to your questions and requests.
The right to privacy, all communications and records pertaining to your care will be treated confidentially. No one is entitled to information about your medical history without your written approval.
The right to review your medical records and have the information explained or interpreted as necessary.
The right to refuse any medical treatment, except as otherwise provided by law.
Staff to understand that you might be feeling anxious and vulnerable and that this may affect the way you behave.
To have the right to complain if you are unhappy with the treatment you receive.

Treat the staff who care for you with courtesy and respect at all times.
To attend appointments on time, or give reasonable notice of inability to attend.
To provide accurate and complete information about your present conditions and any other matters relating to your health.
Follow the treatment plan recommended by your doctor or nurse.
Tell staff if you are uncertain or do not understand any aspect of your treatment.