Care Navigator Vacancy

The Hungerford Surgery is looking for a motivated and compassionate Care Navigator to join our friendly and supportive primary care team.

This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to play a key role in helping patients access the right care at the right time. 

About the role:

Our Care Navigators are the first point of contact for many of our patients – whether by phone or at reception. Using your communication skills and training you will: 

• Signpost patients to most appropriate clinician or service 
• Navigate patients to community, voluntary and other NHS services 
• Manage appointment bookings and enquires
• Provide high quality administrative support to our clinical and management team
• Handle sensitive information with discretion and professionalism 

You will ensure patients receive timely, appropriate support while contributing to the smooth running of the practice.

About you: 

We are looking for someone who: 

• Has excellent communication and listening skills 
• Is confident speaking to a wide range of people 
• Remains calm under pressure in a busy setting 
• Is organised and able to prioritise workload 
• Has good IT skills (experience with TPP SystmOne is desirable but not essential) 
• Demonstrate empathy, professionalism and teamwork

Previous experience in general practice, healthcare or a customer facing role would be advantageous, but full training will be provided. 

What we offer: 

• 33 hours per week worked across four days 
• Supportive and collaborative team environment 
• NHS pension scheme 
• A varied selection of well being and social events throughout the year including annual Summer and Christmas event 
• Opportunities for training and development

Send us your CV and covering letter